Legal
Terms & Conditions
Last Updated: 19 May 2025 | Effective: 19 May 2025
1. About These Terms
These Terms and Conditions (the “Terms”) set out the basis on which Mahkota Business Advisory (“Mahkota”, “we”, “us”, “our”) provides advisory services to clients (“you”, “the Client”). By engaging any of our services, you agree to be bound by these Terms.
Our registered address is Lot 4-2, Wisma Central, Jalan Ampang, 50450 Kuala Lumpur, Malaysia. For any questions about these Terms, please contact us at [email protected] or by telephone at +60 3 2167 4985.
2. Our Services
We offer three advisory service tiers, each designed to be helpful at its own comfortable pace:
A single advisory session of approximately 90 minutes, together with a short written reflection and a handful of considered next steps. This engagement is self-contained and carries no obligation to proceed further.
Two working sessions, a written advisory plan, and one follow-up review. Sessions are scheduled at intervals agreeable to both parties, typically within a 60-day window from the date of first session.
An ongoing monthly advisory relationship comprising regular sessions, a shared working plan, and considered support between meetings. This arrangement continues on a rolling monthly basis until either party provides notice in accordance with Clause 6 below.
All services are delivered in English unless otherwise agreed in writing. Sessions may be conducted in person at our Kuala Lumpur premises or remotely via video call, as mutually agreed.
3. Engagement and Agreement
An engagement begins when Mahkota confirms your booking in writing by email. The written confirmation constitutes the service agreement and should be read together with these Terms. Any material changes to the agreed scope of service will be discussed openly and confirmed in writing before taking effect.
We ask that you provide accurate information about your business to the best of your ability. The quality of our advisory work depends on a clear and honest picture of your situation.
4. Fees and Payment
Fees are as stated in Clause 2 and in any written confirmation sent to you. All fees are in Malaysian Ringgit (RM) and are inclusive of any applicable taxes unless otherwise stated.
- For the First Light Review and Reading Lamp Advisory, full payment is due within 7 days of receiving our invoice, and prior to the first session commencing.
- For the Long Evening Programme, the monthly fee is invoiced at the start of each calendar month and is due within 7 days of the invoice date.
Payment may be made by bank transfer to the account details provided on our invoice. If you have any difficulty with payment timings, please speak with us — we are happy to discuss reasonable arrangements.
We reserve the right to pause services where a monthly invoice remains unpaid beyond 14 days of its due date, and to give notice of termination under Clause 6 where an account remains outstanding for 30 days or more.
5. Rescheduling and Cancellation of Sessions
We understand that schedules can shift. We ask for the following notice when changes are needed:
- Rescheduling: Sessions may be rescheduled with at least 48 hours’ notice at no charge. Requests made with less than 48 hours’ notice may be accommodated where our calendar allows, though this cannot always be arranged.
- Missed sessions (no notice): A session missed without prior notice will be considered consumed. We will make reasonable efforts to offer one alternative slot where circumstances warrant it.
- Cancellation of the First Light Review or Reading Lamp Advisory: A full refund is available if written cancellation is received at least 5 working days before the first scheduled session. Cancellations made after that point, or after a session has taken place, are not eligible for a refund of work already delivered.
- Cancellation of the Long Evening Programme: Either party may end the monthly arrangement with 30 days’ written notice. Any sessions or support delivered within the current paid month will not be refunded upon early termination.
6. Termination
Either party may bring an engagement to a close by giving written notice as described in Clause 5. Mahkota may also terminate an engagement immediately if a client engages in conduct that is dishonest, abusive, or places our team in an unreasonable position. In such cases, any fees for work already completed remain due.
On conclusion of an engagement, we will provide you with any outstanding deliverables (written plans, notes, and summaries) that form part of the service package.
7. Nature of Advisory Services
Our services are advisory in nature. We offer considered perspectives, structured thinking, and written plans to support your decision-making. We do not act as your legal, accounting, or financial planning representative, and nothing we provide should be treated as a substitute for qualified professional advice in those specific fields.
Decisions about your business remain yours. We are here to help you think them through calmly, not to make them for you. Mahkota accepts no liability for business outcomes arising from decisions taken on the basis of our advisory work.
8. Confidentiality
We treat all information shared with us during an engagement with care and discretion. We will not disclose your business information to third parties without your consent, except where required by law. This obligation continues after the engagement has ended.
We may ask you to treat the contents of our written plans and reflections as confidential — these are prepared specifically for your circumstances and are not intended for general circulation.
9. Intellectual Property
Written materials we produce for you during an engagement — including session notes, plans, and summaries — are for your personal business use. You are welcome to use them internally. We ask that they not be reproduced, resold, or distributed without our written agreement.
Mahkota retains the right to develop and share general knowledge, frameworks, and approaches that are not specific to your business.
10. Limitation of Liability
To the fullest extent permitted by Malaysian law, Mahkota’s liability to you in connection with any engagement shall not exceed the total fees paid by you in the three months immediately preceding the event giving rise to a claim. We shall not be liable for indirect, consequential, or speculative losses of any kind.
11. Privacy and Data
We handle your personal data in accordance with our Privacy Policy, available at mahkota.com.my/privacy-policy. By engaging our services, you agree to our collection and use of your data as described therein.
12. Governing Law and Disputes
These Terms are governed by the laws of Malaysia. Any dispute arising from or in connection with an engagement shall first be referred to good-faith discussion between the parties. Where a resolution cannot be reached, the dispute shall be subject to the jurisdiction of the courts of Malaysia.
13. Changes to These Terms
We may revise these Terms from time to time. When we do, the updated version will be published on our website with a revised “Last Updated” date. Where changes are material, we will inform active clients by email. Continued engagement following an update constitutes acceptance of the revised Terms.
14. Contact
For any questions regarding these Terms, please reach us at:
Mahkota Business Advisory
Lot 4-2, Wisma Central, Jalan Ampang, 50450 Kuala Lumpur, Malaysia
Email: [email protected]
Telephone: +60 3 2167 4985